Configuring the Qualified messenger

Customize what visitors see in the Qualified messenger when chatting with an AI SDR agent or a rep.

To get started editing messenger theme settings, go to Settings → Organization → Themes

Messenger settings

Title

Enter the title you want visible at the top of the messenger, such as your company's name.

Messenger logo

Upload a logo that appears within the messenger, next to the title. There are two requirements:

• Size: 128x128
• File type: PNG, JPG, or GIF (An uploaded GIF will appear static and not animate.)

Background

Select a Color or upload an Image (342x48) to appear behind the messenger header’s title and logo.

Shape

Select the shape of the launcher button.

Graphic

Choose an Icon or upload an Image to appear in the launcher button.

Background color

Apply your theme’s primary color to the launcher button or select a different color.

Additional settings

Configure the additional settings as necessary.

• Only play alert sounds after the visitor opens the messenger: Send an audible alert only if a visitor opens the messenger, rather than alert your reps every time a new visitor is on your site or when a rep pounces.

Privacy disclosures

At the bottom of the messenger settings, customize the privacy disclosure that appears at the bottom of the messenger, and use markdown syntax to add a link to your company’s privacy policy. The character limit is 250 characters by default. If this needs to be increased, contact your Qualified Success Architect or help@qualified.com.

Qualified will use the messenger privacy disclosure when showing the Qualified messenger. You can create multiple versions of the privacy disclosure for different languages. The translation shown to the visitor will be determined by the language set for the Experience they receive on your website.