When entering text into the Qualified messenger, either as part of a rules-based chat experience or live chat with a visitor, Qualified supports simple markdown to format your text, include hyperlinks, and insert images.

Please note: Markdown is currently supported in most text-based actions in the workflow builder, and in the live chat console. Markdown is not supported in the Create a Custom Greeting action.

Text formatting

Italics

To make text italicized, surround your text with single asterisks.

Bold

To bold text, surround your text with double asterisks.

Bold italics

To put text in both bold and italics, combine the two above methods and surround your text with triple asterisks.

Insert symbols

Line break

To enter a line break, press shift+enter.

Emojis

Qualified supports emojis entered from the keyboard on both Windows and Mac

To access emojis on a Mac: press ctrl+command+spacebar

To access emojis on Windows: press win+period

Hyperlinks

The Qualified Messenger will automatically detect links and format them so they can be clicked. However, if you’d like to hyperlink readable text, format the text in square brackets followed by the url in parentheses. 

Images and GIFs

With markdown, you can embed images or GIFs directly in the Qualified messenger. The markdown for sending images is an exclamation point, followed by the alt text for the image (which will appear if the visitor hovers over the image with their mouse cursor) in square brackets, followed by the url where the image is hosted in parentheses.


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Looking for the perfect GIF? www.giphy.com has a large library of publicly-hosted gifs that you can use to embed in your chats or messages!

Clickable images

By combining the syntax for hyperlinks and embedded images, you can create a clickable image that leads to a new URL.  To do so, wrap the image markdown within the square brackets of hyperlink markdown.