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The Qualified Community is designed to connect you with our full knowledge base and with fellow users and experts. Follow these steps to ensure you use the right tool for your specific need and get the best answer quickly. Start with the Search BarIf you have a "how-to" question about product capabilities or need quick technical instructions, start here:The Search Bar links directly to our entire extensive Knowledge Base. It is powered by an AI Smart Assistant that can often deliver the precise answer you need instantly.Use the Search Bar for questions like: "How do I configure a new routing rule?" or "What are the limitations of the reporting dashboard?" Create a TopicIf you’re looking for some insight, advice, or strategy that you aren’t finding in our knowledge base or need technical support, you can create a community post where Qualified employees and other community members can help get you the answers you need. To get started, just click the + Create Topic button in the upper-ri

We're thrilled you're here! The Community Team is dedicated to helping you succeed, answering your questions, and ensuring the Qualified Community is a safe and helpful space for everyone.Who we are:   ​@hungtruong is the Senior Director of Customer Success at Qualified, where he leads the teams dedicated to delivering engaging value across the entire customer journey. His oversight includes Qualified University & Community, our Customer Support and our Onboarding & Enablement programs. Hung joined Qualified in Oct 2019. Outside of work, Hung lives in the beautiful coastal town of San Luis Obispo, CA, with his wife and two kids, and loves exploring the area's stunning beaches and parks.   ​@Rachel Nielsen has been helping Qualified’s customers and internal teams get smarter since January 2021. As the Lead of Customer Education & CS Enablement, she is the brains behind the Qualified University curriculum and our entire customer success training program. Based