The Qualified Community is designed to connect you with our full knowledge base and with fellow users and experts. Follow these steps to ensure you use the right tool for your specific need and get the best answer quickly.
Start with the Search Bar
If you have a "how-to" question about product capabilities or need quick technical instructions, start here:
- The Search Bar links directly to our entire extensive Knowledge Base.
- It is powered by an AI Smart Assistant that can often deliver the precise answer you need instantly.
Use the Search Bar for questions like: "How do I configure a new routing rule?" or "What are the limitations of the reporting dashboard?"
Create a Topic
If you’re looking for some insight, advice, or strategy that you aren’t finding in our knowledge base or need technical support, you can create a community post where Qualified employees and other community members can help get you the answers you need. To get started, just click the + Create Topic button in the upper-right corner.
There are two kinds of topics you can create - questions and discussions. Read more about each below.
Post a Question
If you are looking for peer experience, strategic advice, or technical support that the Knowledge Base didn't cover, it's time to post a question.
Choose the right board for your question:
| Question Type | Purpose | Post in This Section |
| Strategy & Best Practice | To gather input on how other customers use Qualified to solve business problems or structure complex processes. | Tips and Tricks |
| Technical Support | For issues or technical questions not answered by searching the Knowledge Base. Our Technical Support team is active here. | Ask the Team (under Help & Support) |
Tips for Effective Question Posts:
- Clear Title: Make your title specific (e.g., “What experiences should I build to support a new advertising campaign?”).
- Provide Context: Explain your goal, the relevant setup, and what you’ve tried so far.
- Show the Details: Include specific screenshots or error messages if applicable.
- Mark the "Best Answer": If a response solves your problem, click the "Mark as Best Answer" checkmark. This thanks the contributor and highlights the solution for the entire community.
Create a Discussion Topic
Not every post needs a definitive answer. Discussion topics are intended for open-ended conversations, polls, idea sharing, and brainstorming that do not require a single, best solution.
- Key Difference: Discussion topics do not have the ability to mark a best answer.
Use Discussions for: "What are your favorite features in the latest update?" or "Let’s share some report views that have helped us monitor our KPIs"
We’re looking forward to seeing the ways you use and benefit from our knowledge base and University. Feel free to @mention the Community Team in your posts if you’re looking for specific guidance!
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