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Three releases landed in Piper Email this week. Together they change two things: when a campaign can start, and who picks the conversation up once a lead responds.Two new ways to enroll a leadThe first one fires on silence. Pick a window of 3, 7, 14, 30 or 60 days, and when a lead crosses it with no site visits, conversations, form submissions, offer clicks, meetings booked or email engagement, your AI SDR agent records the activity and can enroll them in a re-engagement campaign. Any of those signals resets the clock.Up to now every email trigger fired on something a lead did, which left the most obvious win-back moment: the one where someone goes quiet.One thing worth knowing before you switch it on: it does not sweep up leads who are already cold. Only leads who newly cross your threshold will fire, so expect a steady daily trickle rather than one large batch on day one.The second fires on a Qualified lead field change. If you stamp fields from conversations, the API or website acti

Email campaigns can share sending and handoffs across several people instead of routing everything to one person. You select a pool of Qualified users, groups, or both, and Piper rotates campaign activity across everyone eligible, which spreads outreach and reply workload across a team.Before you begin Set up round-robin sending How the sender stays consistent Set up round-robin handoffs Using groups Things to know TroubleshootingBefore you beginRound-robin behavior depends on how many eligible people your selection resolves to. Selecting a single user keeps the existing fixed-assignment behavior, so a pool needs at least two eligible people to rotate.The requirements differ for sending and for handoffs:Senders need a connected mailbox, because they send email. A user without a valid mailbox connection cannot be selected. Handoff targets do not need a connected mailbox, because a handoff assigns ownership rather than sending anything.Set up round-robin sendingOpen the campaign and go