AI SDR conversation moderation is a built-in safety feature for your AI SDR agent. It automatically identifies and ends conversations that contain inappropriate or harmful content, which limits your team's exposure to that content and helps maintain a professional representation of your brand. Enforcement is immediate when a policy violation is detected.
This keeps your agent on topic and on message, focused on delivering pipeline and engaging serious buyers.
How it works
Qualified analyzes each visitor message in real time as it's sent. A dedicated AI moderation agent scores the message across several policy categories. If a message's score exceeds a predefined safety limit in any category, the conversation is ended.
High-risk policy categories monitored
The AI moderation agent targets content within several categories. Monitored categories include, but are not limited to:
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Sexual content.
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Harassment (direct insults or threats).
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Hate speech (targeting protected attributes).
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Violence.
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Self-harm.
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Illegal activities.
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Personal financial distress.
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Legal advice.
Moderation of agent replies
Qualified also screens your agent's own replies. After your agent writes a response, the AI moderation agent analyzes it in real time before it's sent. Safety limits for your agent's replies are stricter than for visitor messages.
Replies are checked for jailbreaking: attempts to manipulate your agent into acting outside its role as a professional sales assistant, such as adopting a different persona or revealing internal system information. If a reply crosses the safety limit, it isn't sent and the conversation is ended.
What happens when a conversation is ended
If a visitor's message violates Qualified's content policies, enforcement is immediate and automatic:
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The visitor can no longer send messages in that conversation.
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They see a system message: "Conversation ended due to inappropriate content."
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The visitor is blocked.
- A blocked visitor can't see the messenger or interact with Qualified in any way.
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To reduce the visibility of harmful content, conversation history is restricted within the Qualified app for non-admin users.
Reporting and analytics
For your records, all moderation actions are logged. As an admin, you can find this data using the “AI SDR ended conversation?” filter. This filter is available in both your standard reports and in custom dashboards, allowing you to track the frequency and context of moderated conversations.
Off-topic content detection
Not all off-topic messages are a concern. If a visitor is confused about which product or service they've found, asks for harmless information, makes small talk or sends gibberish, your agent redirects the conversation back to your products and services. These messages aren't flagged as harmful, and the conversation continues.
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