Configuring the Qualified messenger

Customize what visitors see in the Qualified messenger when chatting with an AI SDR agent or a rep.

To get started editing messenger theme settings, go to Settings → Organization → Themes

Messenger settings

Title

Enter the title you want visible at the top of the messenger, such as your company's name.

Messenger logo

Upload a logo that appears within the messenger, next to the title. There are two requirements:

• Size: 128x128
• File type: PNG, JPG, or GIF (An uploaded GIF will appear static and not animate.)

Background

Select a Color or upload an Image (342x48) to appear behind the messenger header’s title and logo.

Shape

Select the shape of the launcher button.

Graphic

Choose an Icon or upload an Image to appear in the launcher button.

Background color

Apply your theme’s primary color to the launcher button or select a different color.

Video background type

When reps allow voice and video, select what appears behind the rep and visitor’s videos in the Qualified messenger. Pick the Color or upload an Image to appear in the video box.

Additional settings

Configure the additional settings as necessary.If your account has Qualified voice and video enabled, then the Allow visitors to initiate video calls setting is listed. If your account has Qualified voice, the Allow visitors to call your reps setting is listed instead. Please contact your Qualified Success Architect or email help@qualified.com if you have any questions.

• Allow visitors to initiate video calls*: Choose if website visitors can start a video call. If not selected, only sales reps can begin a video call.
• Allow visitors to call your reps*: Choose if Qualified voice is enabled within the messenger.
• Only play alert sounds after the visitor opens the messenger: Send an audible alert only if a visitor opens the messenger, rather than alert your reps every time a new visitor is on your site or when a rep pounces.

If your account has Qualified voice and video enabled, then the Allow visitors to initiate video calls setting is listed. If your account has Qualified voice, the Allow visitors to call your reps setting is listed instead. Please contact your Qualified Success Architect or email help@qualified.com if you have any questions

Privacy disclosures

At the bottom of the messenger settings, customize the privacy disclosure that appears at the bottom of the messenger, and use markdown syntax to add a link to your company’s privacy policy. The character limit is 250 characters by default. If this needs to be increased, contact your Qualified Success Architect or help@qualified.com.

Qualified will use the messenger privacy disclosure when showing the Qualified messenger. You can create multiple versions of the privacy disclosure for different languages. The translation shown to the visitor will be determined by the language set for the Experience they receive on your website.